Food Service Supervisor / Environmental Service Supervisor

Food Service Manager

Provide leadership in all aspects of the dietary operation within established legislative standards and professional standards. Effectively manages human, material, and fiscal resources. Monitor the quality of care and services delivered to clients through effective quality improvement activities. Qualifications • Active member of the Canadian Society of Nutrition & Management (CSNM) or a registered dietitian • Comprehensive knowledge of long-term care concepts and philosophies • Excellent interpersonal and communication skills • Previous managerial experience in a long-term care setting an asset • Policy and program development • Good judgment & decision-making, solving problems & resolving conflicts skills • Has at least 2 years of experience • Knowledgeable of the Ministry of Long-Term Care and Public Health’s rules, regulations, policies, and procedures. • Knowledgeable about Hazard Analysis Critical Control Procedures (HACCP) • To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction. • To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk. • Clear vulnerable sector screening (within the last 6 months), recent TB test results (within the last 6 months) or Chest X-ray (within the last 1 year), • Two supervisory references required, • Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer. •Core Competencies Core Competencies are observable abilities, skills, knowledge and traits that define the key behaviours that an employee needs in order to be successful in their role. They are aligned with our values of PEOPLE. Below is the list of Core Competencies and definitions. Teamwork & Collaboration To engage constructively with others as part of a team, working together as opposed to working separately, in isolation or competitively. Teamwork and Collaboration involves promoting a positive work environment, resolving conflicts and creating alignment within and across internal and/or external groups and partners. Solicits Input and Shares with Others • Engages others in changing overall plan, goal or initiative to fit evolving situation. • Brings together relevant individuals to discuss areas of conflict and facilitates resolution as required. • Seeks to gain support and collaboration from key stakeholders, partners, the community. • Actively shares ideas, opinions and expertise with others not in their immediate team. • Helps others understand the broader context of their work. • Fosters an environment that encourages new ideas. Developing Others The genuine intent to foster the long-term learning and development of others through coaching, managing performance and mentoring. Provide support in helping others achieve higher level goals and develop new skills and competencies. Driven by a genuine desire to develop and empower others, rather than simply by a need to transfer skills to complete tasks. Provides Coaching and Learning Opportunities • Equitably provides opportunities and suggestions for others to stretch their capabilities, practice new skills, or improve performance. • Encourages others to assess own strengths and weaknesses, career goals and development strategies. • Ensures others have the information and resources to take part in personal development planning. • Positive and reassuring about future performance when giving corrective feedback. • Encourages others to work out answers to problems themselves, where appropriate, to build their capability. Service and Quality Focus The desire to provide quality, person-centered care. It means focusing one’s efforts on discovering the expressed and unexpressed needs of residents, families and stakeholders and meeting these needs. It is about ensuring quality and resident safety in the delivery of services and complying with existing rules, regulations and legislation. It is expressed in the monitoring of service information, insisting on clarity of roles and expectations and setting up and maintaining systems that enhance quality and maximize efficiencies. Monitors and Improves Quality, Safety and Service • Ensures resources exist to meet anticipated resident or stakeholder needs. • Helps others understand how specific services fit together in the organization. • Integrates evidence- based best-practices into service delivery. • Makes suggestions regarding new programs that align emerging needs with long-term strategies to improve service and quality of life for residents and staff, and implements. • Integrates / implements evidence-based quality practices into service delivery. Interpersonal Sensitivity Acting to understand and respond appropriately to the concerns of others. It involves practicing active listening when interacting with individuals or groups. It includes the ability to reflect on verbal and non-verbal behaviour and communicate effectively. Effectively Uses Empathy • Listens and responds to people’s concerns by altering own behaviour in a helpful manner. • Is genuinely sensitive to underlying messages where thoughts or emotions are poorly expressed. • Can see things from another person’s perspective, anticipate reactions, and respond accordingly. • Has an accurate appreciation of the strengths and weaknesses of others. • After assessing an issue, takes appropriate action to resolve workplace related issues/problems and conflict. Leadership Presence The ability to develop and maintain emotional maturity that is anchored in an accurate awareness of one’s strengths and limitations; an understanding of one’s own emotions and the impact of one’s behaviour on others; behaviour that is consistent with personal and organizational values; appropriate management of emotions; demonstration of resilience in complex and demanding situations; and confidence that one can succeed and overcome obstacles. Demonstrates Resilience • Takes on stretch challenges that others may back away from. • Respectfully challenges others in positions of power in pursuit of organizational goals. • Knows one’s own strengths and limitations and seeks support in providing leadership that makes a difference to residents, staff, stakeholders. • Manages one’s own energy, pacing one’s efforts for the long haul. • Is able to absorb and deal constructively with criticism, seeking support when needed. • Delivers on one’s commitments. • Provides opportunities for conversations on leadership.

Environmental Service Manager

Manages the housekeeping, maintenance and laundry departments to achieve high standards of maintenance, cleanliness, sanitation and provide linen service in the home in accordance with legislative requirements and within budgetary constraints within the Long-Term Care and Retirement Home. May perform general, routine maintenance and servicing operations throughout the home, in accordance with applicable codes and regulations Supervises the work of the Handy Person. Qualifications ● Experience in a managerial or supervisory capacity, or in the reasonable opinion of the Home, appropriate skills, knowledge and experience in a health care or relevant setting to perform the duties required of the position. ● Knowledge of evidence-based practices, and, if there are none, prevailing practices related to housekeeping, laundry and maintenance as applicable. ● Experience in general maintenance and repairs preferred.  ● Preferred knowledge of commercial cleaning and laundry equipment, chemicals/agents, laundry products and methods/processes. Some previous experience in performing housekeeping and laundry functions. Supervisory skills required to manage staff and resources. Knowledge of safety rules and procedures and legislation pertaining to housekeeping and laundry operations. ● Ability to read, write and understand oral and written instructions. ● Basic knowledge of mechanical and electrical systems, plumbing and carpentry; ability to read and interpret manuals related to equipment and systems. ● Ability to evaluate and determine when the services of skilled trade's people are necessary. Skilled in the use of a wide range of tools. ● Ability to train, direct and supervise others. ● Knowledge - possibly Journeyman in one (1) on the mechanical /electrical trades. ● To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction. ● To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk. ● Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one ● As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements ● Two supervisory references required ● Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer. ● French speaking an asset (for Champlain Cardinal Creek and Lancaster) ● Italian speaking an asset (for Villa Marconi) Core Competencies Core Competencies are observable abilities, skills, knowledge and traits that define the key behaviours that an employee needs in order to be successful in their role. They are aligned with our values of PEOPLE. Below is the list of Core Competencies and definitions.  To engage constructively with others as part of a team, working together as opposed to working separately, in isolation or competitively. Teamwork and Collaboration involves promoting a positive work environment, resolving conflicts and creating alignment within and across internal and/or external groups and partners.  Solicits Input and Shares with Others  Engages others in changing overall plan, goal or initiative to fit evolving situation.  Brings together relevant individuals to discuss areas of conflict and facilitates resolution as required.  Seeks to gain support and collaboration from key stakeholders, partners, the community.  Actively shares ideas, opinions and expertise with others not in their immediate team.  Helps others understand the broader context of their work.  Fosters an environment that encourages new ideas.