STAFF DEVELOPMENT COORDINATOR/QUALITY LEAD Full Time

JOB POSTING - STAFF DEVELOPMENT COORDINATOR/QUALITY LEAD

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

We participate in the following government funding initiatives:

• The Community Commitment Program for Nurses (CCPN)/Join LTC $25,000
• The Nursing Graduate Guarantee (NGG) program
• A Northern Top-Up Grant of $10,000
• A Northern Relocation Grant of $10,000, 

Please reach out if you are interested in learning more.

The Staff Development Coordinator/Quality Lead reports to the Director of Care and is a management (non-bargaining unit) administrative position responsible for leading the Home’s staff education and competency program. The role provides program ownership for orientation and ongoing mandatory education and maintains access to confidential training and performance-related education records to support compliance and workforce development.

In alignment with the Fixing Long-Term Care Act, 2021 and Ontario Regulation 246/22, the Staff Development Coordinator coordinates and delivers required orientation and annual training for employees, agency/contract staff, volunteers, private caregivers, and students, ensuring learning is completed, documented, and readily available to support inspection readiness. The Coordinator collaborates with nursing leadership, IPAC, and CQI/Risk partners to assess annual learning needs, implement evidence-informed education plans, and strengthen person-centred practice through coaching, refreshers, and competency validation across all shifts. The Staff Development Coordinator fosters a person- and family-centred learning culture that supports safe clinical practice, respectful communication, and culturally safe and appropriate approaches to care and emergency preparedness.

Wage Rate: The starting annual salary is $70,000. 

Vacancy: This is not an existing vacancy and is a new position

Responsibilities:

• Lead and administer the Home’s Staff Development Program, including the annual education plan, training calendar, and compliance strategy in partnership with the Director of Care and leadership team.
• Coordinate and document orientation and mandatory education for employees, agency staff, volunteers, caregivers, and students—ensuring completion is on time and “inspection-ready.”
• Complete the annual education needs assessment and the annual evaluation of the staff development program; implement improvement actions based on findings.
• Schedule and deliver general orientation and role-based onboarding for all new team members.
• Guide new Registered staff through clinical orientation, supporting practice readiness (documentation expectations, safe work practices, communication/escalation processes, and resident-directed care).
• Prepare, coach, and support preceptors to ensure consistent onboarding, coaching, and learner evaluation.
• Develop, coordinate, and deliver mandatory in-services and annual refreshers using adult learning principles and competency-based approaches.
• Ensure education for Registered staff supports practice expectations aligned with CNO standards (as applicable), reinforces scope/accountability, and incorporates current evidence and emerging best practices.
• Coordinate required education on emergency response, evacuation procedures, and fire safety, including annual refreshers and documentation of completion.
• Coordinate and support education related to IPAC (including routine practices and seasonal/emerging risks), in alignment with Home policies and direction from internal/external partners.
• Translate CQI priorities, audits, incident trends, and quality indicators into targeted education, refreshers, and competency supports; monitor completion and effectiveness.
• Support unit leaders and committees by identifying learning gaps and recommending education strategies to improve performance and outcomes.
• Manage the Home’s Learning Management System (LMS) / e-learning platform: assign courses, track completion, maintain accurate training files, and generate compliance reports/metrics for leaders.
• Maintain and protect confidential education and training records and provide completion status to leaders to support performance discussions and workforce planning.
• Build and maintain strong relationships with external partners and professional networks (e.g., CLRI, RNAO, colleges/universities, vendors) to strengthen education quality and access current resources.
• Coordinate student placements, support preceptors, and act as a resource to students and teams to address learning needs and practice concerns.
• Support the Home’s accreditation activities (e.g., CARF, where applicable) by coordinating education requirements, maintaining required documentation, and ensuring staff training evidence is current and survey-ready.
• Participate in accreditation self-assessments, mock surveys, and survey preparation activities; support corrective action plans and sustainment strategies related to staff education and competence.
• Links with Colleges and Universities to arrange student placement in-house.
• Prepares all employee preceptors for student clinical placements.
• Follows clinical students and preceptors and acts as a resource and advisor.
• Maintains individual employee educational records in the e-learning system and provides feedback at performance reviews.
• Makes recommendations to Department Heads/Executive Director on the allocation of resources related to staff development.
• Lead the Home’s Continuous Quality Improvement (CQI) and quality governance processes, proactively identifying compliance risks, gaps, and trends and coordinating corrective action plans to support ongoing alignment with Ontario LTC requirements.
• Act as Quality Team Lead, planning agendas, chairing internal Quality/CQI meetings,documenting decisions/actions, and tracking follow-through to completion.
• Coordinate development, submission, and public posting of the Home’s annual Quality Improvement Plan (QIP) in line with Ontario expectations and timelines (includingprogress monitoring and updates).
• Maintain the Home’s quality measurement system: define indicators, validate data quality, analyze trends, and translate findings into improvement priorities and actions.
• Produce clear reports and present results to leadership and committees to support timely
• decision-making and sustained improvements.
• Strong presentation and facilitation skills, with the ability to communicate quality results,risks, and recommendations to diverse audiences (frontline teams, leadership, Residents’/Family Councils, external stakeholders, and board/committee forums).
• Coordinate the Home’s internal inspection-readiness process (including proactive inspection), ensuring teams understand expectations, evidence is organized, and recurring compliance risks are addressed before they escalate.
• Develop and maintain an audit and monitoring plan (clinical documentation, program compliance, safety practices, service standards) and track corrective actions to closure.
• Train/coach leaders and staff on internal audit processes, documentation expectations,and effective action planning.
• Other duties as assigned and or indicated in the Job Task Inventory.

Qualifications:

The qualifications needed to join our family are as follows:

• Education / clinical background: Completion of an undergraduate degree in a health/science discipline (or related program) and/or a regulated clinical background (e.g., RN/RPN in good standing with the College of Nurses of Ontario) is strongly preferred.
  • Candidates registered in another Canadian jurisdiction who are eligible to practise in Ontario are welcome to apply.
• Experience working in a Long-Term Care environment (preferred) with a strong understanding of resident needs, interdisciplinary practice, and care standards.
• Coursework and/or demonstrated experience in adult education, staff development, coaching, facilitation, and competency-based training (college/university or equivalent work experience).
• Demonstrated understanding of Ontario LTC orientation and mandatory training expectations.
• Proven ability to assess learning needs (individual and team), develop education plans, deliver training, and evaluate effectiveness.
• Strong computer skills with confidence using a Learning Management System (LMS) and other platforms to track completion, maintain accurate records, and produce training reports/metrics. (Experience with LMS required; advanced LMS administration an asset.)
• Strong written and verbal communication skills, including the ability to adapt training to different learner needs and roles.
• Demonstrated commitment to person-centred care, respectful workplace culture, and culturally safe and appropriate practices in education delivery.
• Ability to maintain accurate training documentation and “evidence” that supports inspection readiness (agendas, attendance, materials, evaluations, sign-offs, etc.).
• Formal certification in education/training, adult learning, or instructional design (asset).
• Experience supporting clinical platform education (e.g., PointClickCare/POC documentation training), audits, and quality improvement initiatives.
• Experience supporting emergency code education, fire safety, IPAC education, and competency refreshers.
• Demonstrated knowledge of, and ability to support education aligned with, College of Nurses of Ontario (CNO) standards and practice expectations (where applicable to nursing staff), including reinforcing scope of practice, professional accountability, and documentation expectations.
• Demonstrated commitment to staying current with emerging best practices and sector guidance, and ability to translate evidence into practical education, coaching, and competency supports.
• Strong relationship-building skills with the ability to develop and maintain external partnerships and professional networks (e.g., CLRI, RNAO, educational institutions, and other LTC/healthcare partners) to strengthen education quality, share best practices, and access learning resources.
• To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction.
• To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
• As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements
• Two supervisory references required

• Provide proof of all required vaccines.  The Employer strongly recommends to “stay up to date” with the recommended vaccines.  Vaccination requirements are subject to changes as determined by the Employer.

What do we offer you?

• Competitive wages
• Employee benefits
• Employee perks
• Employee and Family Assistance Program
• Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people.

We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all.  If you require accommodation at any time during the recruitment process, please contact the hiring manager.