Resident Support Aide (RSA)

  • 21 Oct 2021
  • Barrie, Ontario, Canada
  • Mill Creek
  • Part-time
  • Nursing

Are you interested in free PSW training, with a guaranteed job when you graduate?

We are looking to hire Resident Support Aides that want to move into a FREE PSW Training Course in February 2022!

Are you an individual that has a passion for making a difference? 

At Mill Creek Care Centre we are passionate about ‘Making Every Moment Matter.” We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and has a commitment to teamwork. 

At Mill Creek Care Centre, we are passionate about providing compassionate care for families' loved ones, where the residents of our home come before anything else. Our values follow a ‘People’ focused philosophy, Participation ~ Excellence ~ Openness ~ Performance ~ Longevity ~ Efficient Use of Resources. This philosophy can be seen in every aspect and level of our home. 

Resident Support Aide Role and Responsibilities: 

  • Assists the care team in providing non-care related activities, including:

    • Act as a spotter for residents requiring a 2 person lift or transfer

    • Provide assistance to residents during meal time

    • Portering residents to activities or meals

    • Making residents’ beds, changing linens

    • Tidying resident closets and drawers as requested

    • Provide one-on-one or small group visiting programs to offer companionship to a resident, sit with and do an activity of resident choice

    • Assisting with distribution of snacks

    • Assist PSWs with rounds, provide assistance as directed

    • Label personal items in resident rooms

    • Assist in cleaning and disinfection of resident side tables, wheelchairs and walkers and other areas as assigned

Marketing & Occupancy:

  • Effectively communicates and interacts with residents, family members, visitors, staff and volunteers in a courteous and professional manner

Regulatory Compliance:

  • Conducts duties in accordance with the policies and procedures of the long term care home, as well as, government regulations, laws and policies as they may apply

  • Understands and follows all health and safety policies and procedures.  Works safely to reduce the risk of injury to self, other staff members and residents

  •  Promptly reports all actual or potential hazardous situations or injuries to immediate supervisor

  • Maintains confidentiality of residents’ personal information

  • Good understanding of infection control practices to ensure the safety of residents and staff

Operational & Administrative Systems:

  • Attends in-service education sessions, staff meetings, and workshops as directed

  • Identifies and documents building/equipment breakdowns in maintenance log


  • Performs other related duties as required

Skills & Abilities:

  • Strong interpersonal skills (experience in volunteering and customer service is an asset)

  • Must be sensitive and empathetic to the needs of the residents and able to communicate confidently

  • Interest and ability to work with seniors

  • Some awareness of the impacts of dementia

 Special Requirements:

  • Work requires constant standing and walking, some bending, twisting and lifting

  • Work is performed indoors in well-lit ventilated rooms

  • May be exposed to communicable disease.

  • Must be prepared to respond to emergency situations (training to be provided onsite)

  • Criminal Records Check and Vulnerable Persons Check required

  • Ability / availability to work evenings/ weekends


At Mill Creek Care Centre we take pride in our employees, so your qualifications are important to us. We use them to get to know you and see if we are a good fit for each other. The qualifications needed to join our family at Mill Creek Care Centre are as follows:

  • High School graduate,

  • Strong attention to detail and quick problem-solving skills,

  • Good verbal communication and interpersonal skills as you will be required to speak to individuals and provide direction,

  • Comfortable wearing PPE and checking temperatures from a safe distance,

  • Good documentation skills,

  • Good data entry and computer skills,

  • Sense of responsibility, integrity and confidentiality,

  • Must be professional, patient, courteous,

  • Must be able to lift,

  • Healthcare/medical, retail or security desk background an asset,

  • Must be comfortable working in a COVID-19 positive environment,

  • Must be willing to get swabbed for COVID-19

  • Availability to work a variety of shifts (days, evenings, nights) 7 days per week

  • Must have a clear vulnerable sector screen, no older than 6 months, TB test results less than 6 months old, must be able to provide three supervisory references.

  • Mill Creek Care Centre recognizes the importance of immunization to protect our residents, staff and others from COVID-19. As such, subject to any accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received, at minimum, the first dose of a COVID-19 vaccine approved by Health Canada with the second dose scheduled.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.

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