Resident Support Aid [RSA]

  • Lancaster, Ontario, Canada
  • Lancaster
  • Full-time
  • Nursing
  • res-88426

Job Title: Resident Support Aide 

Location: Lancaster Ontario 

Reporting Relationship: Director of Care 

Complexity and Scope of the Position 

Under the direction of Registered Nurses (RNs) and Registered Practical Nurses (RPNs), the Resident Support Aide assists in maintaining a safe and secure environment for residents and assists other care staff in performing in the best interest of the residents and their families, and in accordance with the vision, mission and values statements of the designated long term care home. 

The Resident Support Aide is responsible for providing non-care related support to residents.  Please see below for a full list of role responsibilities. For clarity, the Resident Support Aide does not provide personal care at any time, this includes bathing, toileting and personal grooming. 

Resident Support Aide Role and Responsibilities: 

  • Assists the care team in providing non-care related activities, including:

    • Act as a spotter for residents requiring a 2 person lift or transfer

    • Provide assistance to residents during meal time

    • Portering residents to activities or meals

    • Making residents’ beds, changing linens

    • Tidying resident closets and drawers as requested

    • Provide one-on-one or small group visiting programs to offer companionship to a resident, sit with and do an activity of resident choice

    • Assisting with distribution of snacks

    • Assist PSWs with rounds, provide assistance as directed

    • Label personal items in resident rooms

    • Assist in cleaning and disinfection of resident side tables, wheelchairs and walkers and other areas as assigned


  • Compensation will range from $17-18 per hour. 


Marketing & Occupancy:

  • Effectively communicates and interacts with residents, family members, visitors, staff and volunteers in a courteous and professional manner

Regulatory Compliance:

  • Conducts duties in accordance with the policies and procedures of the long term care home, as well as, government regulations, laws and policies as they may apply

  • Understands and follows all health and safety policies and procedures.  Works safely to reduce the risk of injury to self, other staff members and residents

  •  Promptly reports all actual or potential hazardous situations or injuries to immediate supervisor

  • Maintains confidentiality of residents’ personal information

  • Good understanding of infection control practices to ensure the safety of residents and staff

Operational & Administrative Systems:

  • Attends in-service education sessions, staff meetings, and workshops as directed

  • Identifies and documents building/equipment breakdowns in maintenance log


  • Performs other related duties as required

Skills & Abilities:

  • Strong interpersonal skills (experience in volunteering and customer service is an asset)

  • Must be sensitive and empathetic to the needs of the residents and able to communicate confidently

  • Interest and ability to work with seniors

  • Some awareness of the impacts of dementia


Special Requirements:

  • Work requires constant standing and walking, some bending, twisting and lifting

  • Work is performed indoors in well-lit ventilated rooms

  • May be exposed to communicable disease.

  • Must be prepared to respond to emergency situations (training to be provided onsite)

  • Criminal Records Check and Vulnerable Persons Check required

  • Ability / availability to work evenings/ weekends

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